Refund Policy

Business Ireland South Africa (BISA) Refund Policy

Business Ireland South Africa (BISA) is committed to providing value to its members, sponsors, and event attendees. Please read this Refund Policy carefully before making any payment to BISA.

Membership Fees

  • Membership fees are non-refundable once payment has been received and membership has been activated.
  • Memberships are personal or corporate to the registered member and may not be transferred without prior written approval from BISA.
  • Membership fees are payable for access to membership benefits, opportunities, and services offered by BISA.
  • Non-utilisation of membership benefits shall not constitute grounds for a refund.
  • In exceptional circumstances, refund requests may be considered at the sole discretion of BISA’s management.

Event Registrations

  • Cancellation requests received more than seven (7) days before an event may qualify for a full refund.
  • Cancellation requests received within seven (7) days of an event may not qualify for a refund due to venue, catering, administration, and other costs already incurred.
  • Substitute attendees may be permitted upon written request submitted prior to the event.
  • Failure to attend an event without prior cancellation will not qualify for a refund.

Event Changes

  • BISA reserves the right to make reasonable changes to event programmes, speakers, venues, dates, times, or formats where necessary.
  • Such changes shall not automatically entitle attendees to a refund.

Event Cancellation by BISA

  • If BISA cancels an event, attendees will be offered either:
    • A full refund; or
    • A credit towards a future BISA event.
  • BISA shall not be liable for any travel, accommodation, or other expenses incurred by attendees in connection with a cancelled event.

Sponsorships

  • Sponsorship fees are non-refundable once sponsorship benefits have commenced or promotional activities have begun.
  • Any refund requests relating to sponsorships will be reviewed on a case-by-case basis at the sole discretion of BISA.

Payment Errors

  • If a payment has been made in error or duplicated, please notify BISA within fourteen (14) days of the transaction.
  • Verified duplicate or incorrect payments will be refunded to the original payment method where possible.

Refund Processing

  • Approved refunds will be processed within fourteen (14) business days.
  • Refunds will, where possible, be made using the original payment method used for the transaction.

Force Majeure

BISA shall not be liable for delays, cancellations, interruptions, or changes resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, public health emergencies, strikes, labour disputes, power outages, internet disruptions, venue closures, or any other unforeseen events.

Governing Law

This Refund Policy shall be governed by and interpreted in accordance with the laws of the Republic of South Africa and, where applicable, the provisions of the Consumer Protection Act, 2008.

Contact Us

For any refund-related enquiries, please contact:

Business Ireland South Africa (BISA)

Email: admin@businessirelandsa.co.za

Policy Updates

BISA reserves the right to amend this Refund Policy at any time. Any changes will be published on the BISA website and will become effective upon publication.